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(b) To the extent extraordinary investigative services are required: <br />(i) Customer agrees to pay the cost of all reasonable and supportable <br />extraordinary investigative services such as, but not limited to, service <br />performed by other adjusting and/or investigating companies, professional <br />photographs, independent medical examinations, professional engineering <br />services, laboratory services and legal services. CorVel shall order such <br />extraordinary investigative services only with prior written authorization <br />from the Customer. To the extent circumstances do not permit prior <br />written authorization from the Customer, CorVel shall obtain verbal <br />authorization from the Customer to proceed with the recommended <br />extraordinary investigative services and CorVel shall promptly confirm in <br />writing the verbal authorization provided by the Customer. <br />III. CLAIMS ADJUSTMENT SERVICES <br />(a) CorVel shall provide reasonable and customary Liability claims adjustment <br />services. <br />(b) CorVel shall create, maintain and keep current a claim file on each potential or <br />actual claim reported to CorVel. The Customer will be entitled to access and <br />review the claim files of CorVel. <br />(c) If CorVel's investigation results in a determination that the Customer has sustained <br />a liability loss, CorVel shall process any such claim or potential claim for <br />settlement in accordance with the instructions and policies established by the <br />Customer for settlement of such claims. CorVel shall document all processing <br />efforts and timely report to the Customer on all such processing and settlement <br />efforts.. <br />(d) Subject to the Customer's direction, CorVel shall serve as a liaison and be <br />responsible for communications between insurance and excess carriers, if any, and <br />the Customer on any matters affecting the adjustment of such claim or potential <br />claim. <br />(e) CorVel shall obtain all necessary written Release Agreements on settlement of any <br />claim or potential claim (other than those in litigation), and shall maintain fully - <br />executed originals or copies in the claim file. <br />(i) Upon the Customer's request, CorVel shall provide the Customer with a <br />copy of the executed Release Agreement(s); <br />(ii) Upon the Customer's request, CorVel shall seek to incorporate in standard <br />Release Agreements such further provisions as the Customer may <br />reasonably request by reason of the nature and specifics of the claim or <br />potential claim being processed and settled. <br />(f) Pursuant to CorVel's Liability Claims Handling Best Practices, each adjuster will <br />be assigned a reasonable and manageable number of claims files. Adjusters <br />assigned to the Customer's account shall also be supervised to assure proper, <br />competent, timely, and complete services for the Customer. <br />CorVel's adjusters shall work, on average, no more than one hundred fifty (150) <br />files for the Customer. <br />(g) <br />City of Everett, WA — CorVel EC Amendment 3 7-25-2022 <br />