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Tab 1 - Master Agreement <br />General Terms and Conditions <br />♦ Customer Support <br />➢ The vendor shall provide timely and accurate technical advice and sales support. The <br />vendor shall respond to such requests within one (1) working day after receipt of the <br />request. <br />♦ Disclosures <br />➢ Respondent affirms that he/she has not given, offered to give, nor intends to give at any <br />time hereafter any economic opportunity, future employment, gift, loan, gratuity, special <br />discount, trip, favor or service to a public servant in connection with this contract. <br />➢ The respondent affirms that, to the best of his/her knowledge, the offer has been arrived at <br />independently, and is submitted without collusion with anyone to obtain information or <br />gain any favoritism that would in any way limit competition or give an unfair advantage <br />over other vendors in the award of this contract. <br />♦ Renewal of Contract <br />➢ Unless otherwise stated, all contracts are for a period of three (3) years with an option to <br />renew for up to two (2) additional one-year terms or any combination of time equally not <br />more than 2 years if agreed to by Region 14 ESC and the vendor. <br />♦ Funding Out Clause <br />➢ Any/all contracts exceeding one (1) year shall include a standard "funding out" clause. A <br />contract for the acquisition, including lease, of real or personal property is a commitment <br />of the entity's current revenue only, provided the contract contains either or both of the <br />following provisions: <br />➢ Retains to the entity the continuing right to terminate the contract at the expiration of each <br />budget period during the term of the contract and is conditioned on a best efforts attempt <br />by the entity to obtain appropriate funds for payment of the contract. <br />♦ Shipments (if applicable) <br />➢ The awarded vendor shall ship ordered products within seven (7) working days for goods <br />available and within four (4) to six (6) weeks for specialty items after the receipt of the <br />order unless modified. If a product cannot be shipped within that time, the awarded <br />vendor shall notify the entity placing the order as to why the product has not shipped and <br />shall provide an estimated shipping date. At this point the participating entity may cancel <br />the order if estimated shipping time is not acceptable. <br />♦ Tax Exempt Status <br />➢ Since this is a national contract, knowing the tax laws in each state is the sole responsibility <br />of the vendor. <br />