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capabilities to fully -integrated supply chain management, build -to -order (BTO) and configure -to -order
<br />(CTO), final assembly, materials management, production value -add and logistics services.
<br />Business Process Outsourcing. The BP() segment offers various services comprising customer
<br />management, software development, web hosting, hosted software, domain name registration, and
<br />back office processing. This segment delivers its services through voice, chat, Web, email, and digital
<br />print. It also sells products complementary to these service offerings in China. In addition, SYNNEX
<br />Corporation offers various financial services, including net terms, third party leasing and floor plan
<br />financing, letters of credit, and arrangements to collect payments directly from the end -user; online
<br />services; and marketing services, as well as technical support services consisting of pre and post -sales
<br />support. The company serves resellers, retailers, and OEMs located worldwide.
<br />The above major categories of services are complemented by the following:
<br />Logistics Services. SYNNEX provides logistics support such as outsourced fulfillment, virtual distribution,
<br />and direct ship to end -users to our reseller customers. Other logistics support activities we provide
<br />include generation of customized shipping documents, multi -level serial number tracking for
<br />customized, configured products, and online order and shipment tracking.
<br />Online Services. SYNNEX maintains electronic data interchange (EDI) and web -based communication
<br />links with many of our reseller customers. These links improve the speed and efficiency of our
<br />transactions with our resellers by enabling them to search for products, check inventory availability and
<br />prices, configure systems, place and track orders, receive invoices, review account status, and process
<br />returns. We also have web -based application software that allows our resellers or their end -user
<br />customers to order software and take delivery online.
<br />Financing Services. SYNNEX offers our resellers a wide range of financing options, including net terms,
<br />third party leasing, floor plan financing, letters of credit, backed financing, and arrangements where we
<br />collect payments directly from the end -user.
<br />Technical Solutions Services. The SYNNEX team is made up of highly trained and certified engineers who
<br />assist our customers and sales reps with pre sales consultation, post sales troubleshooting, and training
<br />inquiries.
<br />Joint Supply Chain Management and Distribution Services. SYNNEX provides our contract assembly
<br />customers with materials procurement and management activities including planning, purchasing,
<br />expediting, and warehousing system components and materials used in the assembly process. Because
<br />we distribute many of the system components used in our contract assembly our customers are able to
<br />minimize their inventory risk by taking advantage of the terms and conditions of our distribution
<br />relationships. In addition, we also offer increased inventory availability to our contract assembly
<br />customers because we stock items for both distribution and assembly.
<br />Our Operations
<br />SYNNEX operates distribution facilities in the United States, Japan, England, Canada, Latin America and
<br />Mexico. Our distribution processes are highly automated to reduce errors, ensure timely order
<br />fulfillment, and enhance the efficiency of our warehouse operations and back office administration. Our
<br />distribution facilities are geographically located near reseller customers and their end -users. This
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