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decentralized, regional strategy enables us to benefit from lower shipping costs and shorter delivery <br />lead times to our customers. Furthermore, we track several performance measurements to continuously <br />improve the efficiency and accuracy of our distribution operations. <br />Our regional locations also enable us to make local deliveries and provide will -call fulfillment to more <br />customers than if our distribution operations were more centralized, resulting in better service to our <br />customers. Our workforce is comprised of permanent and temporary employees, enabling us to respond <br />to short-term changes in order activity. <br />SYNNEX's proprietary IT systems and processes enable us to automate many of our distribution <br />operations. For example: <br />• SYNNEX uses radio frequency and bar code scanning technologies in all of our <br />warehouse operations to maintain real-time inventory records <br />• We facilitate frequent cycle counts and improve the accuracy of order fulfillment <br />• SYNNEX uses palm readers to capture real-time labor cost data, enabling efficient <br />management of our daily labor costs. <br />To increase the accuracy of our order fulfillment and protect our inventory from shrinkage, our systems <br />also incorporate numerous controls. These controls include order weight checks, bar code scanning, and <br />serial number profile verification to verify that the product shipped matches the customer order. We <br />also use digital video imaging to record our small package shipping activities by order. These images and <br />other warehouse and shipping data are available online to our customer service representatives, <br />enabling us to quickly respond to order inquiries by our customers. <br />SYNNEX operates its principal contract assembly facilities in the United States and the United Kingdom. <br />We assemble IT systems that include workstations, servers and high end storage array solutions by <br />incorporating system components from our distribution inventory and other sources. Additionally, we <br />perform production value-added services, including kitting, asset tagging, hard drive imaging and <br />reconfiguration. Our contract assembly facilities are ISO 9001:2000 and ISO 14001 certified. <br />Sales Teams <br />SYNNEX Sales Team is available Mon. through Fri. 8 AM to 7 PM EST. <br />Additional coverage time needs can be discussed on an individual basis. <br />Support day-to-day activity, including but not limited to: <br />o Pricing and availability <br />o Configuration and technical support <br />o HP White board and Watson support <br />o Order entry and expediting shipments <br />SYNNEX sales are segmented and have a focus on top product lines with niches and/or unique <br />products. Our sales staff members are experts in chosen customer segments. Our sales staff <br />members are consultants as well as sales persons. We provide our customers with product <br />offering that are unique and margin -making opportunities. <br />SYNNEX Technical Support Hotline: 1-800-756-2888 or Techsup@SYNNEX.com <br />SYNNEX Software Support Hotline: 1-800-456-4822 ext. 6939 <br />Customer Service: 1-800-756-1888 or cshelp@SYNNEX.com <br />