Laserfiche WebLink
Page 25 of 31 <br />3. Communication, Customer Services, and Training <br />A. Describe your company’s customer service. What is your company’s policy for returning calls <br />and e-mails? <br />B. Describe your approach to achieving Customer Satisfaction. <br />C. How will your project manager communicate with City of Everett’s project manager in all <br />phases of the contract? Include how often status reports are provided. <br />4. Risk, Performance, and Quality Assurance <br />A. Submit no more than five (5) completed relevant project experiences, within the past five <br />years that demonstrate successful contract performance similar in size and scope as <br />described in this RFP, include any government experience. Include the following for each <br />reference: <br />a. Company name and full address <br />b. Point of contact name, title, e-mail address, and phone number <br />c. Contract title, number, start and completion dates <br />d. Contract description & order / service details <br />B. What is the average length of your contracts? <br />C. Have you defaulted on any contracts within the past three years or failed to meet contract <br />terms? If so, describe. <br /> <br />