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Cayenta Managed Services – Schedule “A” <br /> <br /> Cayenta, A Division of N. Harris Computer Corporation Page 12 <br /> <br />Add-On Products <br />Cayenta Add-On products are defined under the Cayenta Products sub-section of the Overview. <br />Application Services <br />Application Services – Add-On Products <br />Frequency <br />Comment Daily Weekly Monthly Quarterly Annually As Required AVAILABILITY AND PERFORMANCE MONITORING <br />In order to ensure the availability and performance of your application, CMS monitors your system components. CMS <br />utilizes tools that test the availability of your system components and alert the Cayenta Technical Consultants in the event <br />of a problem. Services included: <br />Periodic monitoring of errors, warnings and alerts Y <br />Diagnose and resolve application performance problems <br />identified by monitoring tools Y <br />Log all application problems and report on problems and <br />problem resolution status Y <br />Diagnose and assist in resolving application availability Y <br />Support diagnosis of application to database <br />connectivity issues Y <br />Problem resolution for application specific patches Y <br />MAINTENANCE <br />CMS performs regular maintenance to ensure that the Applications are healthy. Services included: <br />Applicable to Software Manager Based Products <br />One-time setup – Encrypt Software Manager <br />configuration files Y <br />Run disk space and container cleanup processes Y <br />Install new SSL Certificate(s) Y Customer must provide <br />certificate <br />Restart Docker container(s) Y <br />Specific to Cayenta Router <br />Archive logs Y <br />Purge logs Y y Default 30 Days <br />Retention <br />Install new SSL Certificate(s) Y Customer must provide <br />certificate <br />Restart Windows service(s) Y <br />