2023/08/09 Council Agenda Packet

Page 15 of 41 During the first three (3) months of operations, the Supplier must adhere to the initial coverage plans submitted in its proposal or a modification of that plan which is approved by the City in writing. Thereafter, at the Supplier's discretion, the coverage plan may be altered by the Supplier to produce the required response time performance with the greatest possible efficiency. The Supplier is encouraged to be innovative in developing and implementing sophisticated techniques for maximizing unit hour utilization. The Supplier must submit to the City annually for review an ongoing system status management and deployment plan detailing its methods and unit levels to provide coverage within the City of Everett. 2.13 LOCAL ADMINISTRATIVE OFFICE The Contractor shall maintain an administrative office within twenty-five miles of EFD Headquarters, 2801 Oakes Ave, Everett, WA 98201. This office will be established within 60 days after the Effective Date. 2.14 DISPATCH AND COMMUNICATIONS The City will coordinate Supplier use of the Snohomish County Emergency Radio Network. The Supplier must utilize a CAD system to record dispatch information for all requests for services, including timestamps for incident initiation, unit dispatch, unit enroute, unit arrival, transport time, hospital arrival time, transfer of care time, and available/clear hospital time. The Supplier shall provide EFD a web-based view with real-time status and location with geo-coordinates for all Supplier ambulances that serve the Everett Service Area. It is preferrable to integrate this information with SNO911 CAD via mobile data computer and related hardware. The Supplier must install and maintain technology to view EFD’s CAD. A true CAD-to-CAD interface between CAD systems is beneficial but may not be achievable. At a minimum, the Supplier’s system must meet all of the following requirements: 1. Allow Supplier’s Dispatchers to electronically view incident information from the EFD CAD system. 2. Record the EFD incident number for every Supplier response to an EFD incidents, preferably so supplier incident numbers and SNO911 CAD incident numbers may be cross-referenced. 3. Provide all networking, firewall, and other communications equipment necessary to support the web- based information transfer and will provide all network connections whether leased from a commercial carrier or otherwise. 4. Ensure the technology described herein has 99% availability of the network and 99% availability of the technology maintained at the Supplier’s premise. Operation and availability of the technology will not excuse the Supplier from meeting the performance and other standards described in this solicitation. 5. Equip each ambulance unit with emergency alerting devices and installed radio communications equipment capable of notifying ambulance personnel of response needs. In addition, each ambulance unit must contain at least one portable two-way radio to provide the driver or attendant with alerting and two-way communication capabilities when away from the ambulance unit.