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<br />2022 OMIGA Solutions Inc. 9 <br /> <br />Service Provider and Customer Responsibilities <br />Role Responsibilities <br />OMIGA <br />Solutions <br />• Installs, updates, and configures the physical Electronic Documents, SchedulR, and <br />synchronization with JIS and Collection modules. (if a product) <br />• Ensures Electronic Documents, SchedulR, collection modules and synchronization- <br />specific security processes and best-practices are followed <br />• Notifies all partners of any apparent anomalies in data-transfer or ongoing <br />operations <br />• Communicates future enhancements, modifications, or outages to all relevant <br />parties <br />• Maintains data-retention policies <br /> <br />Customer • Responsible for correcting data-entry errors <br />• Provide all digital data-entry including hearing information, e-Doc data, required e- <br />Document case files, and/or other relevant information <br />• Responsible for syncing the hearing or other data periodically from JIS. (Until a real- <br />time data synchronization mechanism can be built and agreed to by AOC.) <br />• Responsible for following system business practices to ensure long-term operational <br />needs <br />• Responsible for accepting valid users, elevating user permissions, and generally <br />removing users that are no longer part of the Court <br />• Responsible for collaborating with OMIGA Solutions system administrators to identify <br />features, functionality, or problems that need to be addressed <br />• Responsible for ensuring proper e-Document signatures and association with <br />relevant hearing and case-types <br />7. Periodic Review Process <br />7.1. Overview <br />This SLA will be reviewed at a minimum once per contract year. Contents of this document may be <br />amended as required, provided mutual agreement is obtained and communicated to all affected parties. <br />The Document Owner will incorporate all subsequent revisions and obtain mutual agreements / approvals <br />as required. <br />a) Document Owner: Mark Meyer <br />b) Review Period: Annually or as requested <br />c) Previous Review Date: Has not Happened New <br />d) Next Review Date: September 31st , 2025(TBD) <br />7.2. Changes <br />8. Termination of Agreement Process <br />This SLA is a dynamic document and will be periodically reviewed and changed when the following <br />events occur: <br />a) The environment has changed. (Cheney is no longer a primer court entity) <br />b) The customer's expectations and/or needs have changed. <br />c) Workloads have changed. (Including processing volumes and capabilities) <br />d) Better metrics, measurement tools and processes have evolved. This agreement shall run for a <br />period of twelve (12) months from the effective date and, will be reviewed, revised and renewed <br />at the end of this period for an additional 4 years unless either OMIGA SOLUTIONS or <br />CUSTOMER may terminate the agreement at the end of any annual period for any reason. At the