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<br />Page 12 of 31 <br />Category 2: Sensitive information <br />Category 2: For official use only / disclosure permissible by law. <br />The following table illustrates the features that are either required or desired by the new content <br />management software: <br />Functionality <br />D = Desired <br />R = Required <br />The solution is offered as a Software as a Service (SaaS) model with internet access and <br />no software installation requirements. R <br />Integrates with the collision avoidance system proposed. R <br />Capable of managing content for all installed hardware types from a centralized control <br />center. R <br />Provides online status and uptime, with automated error monitoring and alerting and <br />real-time system health and content monitoring. R <br />All data is owned 100% by the City of Everett. R <br />Any remote access required by the supplier to provide maintenance or troubleshooting <br />support must meet City security requirements and be approved by the City Information <br />Technology (IT) Director before implementation. <br />R <br />Support is offered online and via phone during the city’s normal business hours and <br />days, Monday – Friday, 6:00 a.m. to 5:00 p.m., Pacific Time. R <br />The solution will be available to the City seven (7) days a week, with minimal <br />maintenance downtime as pre-arranged and noticed in advance during off-peak <br />business hours. <br />R <br />Regular software upgrades and patches. R <br />Training is available for system administrators as well as end users via in-person, online, <br />or on-demand. R <br />Ability to connect to the proposed collision avoidance system through an existing <br />cellular data router. R <br />Online customer support portal for submitting and tracking issues. R <br />Service Level Agreement (SLA) for service performance and availability. R <br />The solution provides information regarding network utilization rates, any “call home” <br />functionality or telemetry, “chatty” network behavior, and any steps taken to minimize <br />the size of data packets and frequency of transfer. <br />D <br />Ongoing training opportunities are available after deployment. D <br />The system can be managed by minimal IT staff support once set up. D <br />Capable of providing the following metrics: <br />• Number of times the alert is activated due to excessive speed <br />• Number of times the alert is activated due to imminent collision <br />D