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<br />6 <br /> <br />i. DocuPet will provide all technical and other customer support for Pet <br />Owners with respect to the Website and the Services, with support being <br />provided during normal business operation hours of 9:00AM to 8:00PM <br />EST Monday to Friday, holidays excepted. <br /> <br />e. Ordinance Awareness <br /> <br />i. DocuPet may design marketing collateral including a brochure, two <br />postcards, a poster, and up to two additional pieces at the time of the <br />launch of the Services. The Organization will be responsible for producing <br />these materials and may, for an additional fee, request that DocuPet <br />produce these materials. <br /> <br />ii. Additional marketing collateral designs or productions may be requested <br />by the Organization. A pricing rate card for all materials can be provided to <br />the Organization at any time. Additional fees for this work will apply. <br /> <br />iii. DocuPet may endeavor to promote awareness of the Organization’s <br />ordinances and regulations relating to pet registration and responsible pet <br />ownership in various ways. <br /> <br />f. Pet Tags <br /> <br />i. DocuPet agrees to provide Pet Tags for each Pet Registration where a Pet <br />Tag is required. <br /> <br />g. Pet Tag Mailings <br /> <br />i. Unless delivered physically by the Organization at the time of purchase, <br />DocuPet shall send applicants confirmation of their Pet Registration <br />number, a Pet Tag if required, and other information or documents related <br />to the Services, the Organization and DocuPet <br /> <br />h. License Compliance Notifications <br /> <br />i. Emailed License Compliance Notifications <br /> <br />1. At the direction of the Organization, DocuPet shall prepare and <br />deliver License Compliance Notifications (“License Compliance <br />Notifications”) via e-mail. <br /> <br />ii. Mailed License Compliance Notifications <br /> <br />1. At the direction of the Organization, DocuPet shall prepare and <br />deliver License Compliance Notifications via regular mail.