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<br />9 <br /> <br />service levels and shall operate on all major modern browser platforms. <br />Due to various factors, users may experience system unavailability <br />(unscheduled downtime). In the event that unscheduled downtime <br />exceeds 4 hours a month, during normal business operation hours <br />(9:00AM to 5:00PM EST Monday to Friday, holidays excepted), or <br />unscheduled downtime exceeds 8 hours outside normal business hours <br />(9:00AM to 5:00PM EST Monday to Friday, holidays included), DocuPet <br />will provide the Organization with a remediatio n plan. Three consecutive <br />months of greater than 4 hours of downtime, during normal business <br />operation hours (9:00AM to 5:00PM EST Monday to Friday, holidays <br />excepted), or 8 hours outside of normal business hours, will be grounds for <br />immediate contract termination. Unscheduled downtime instances will be <br />reported to the Organization on demand and quarterly. <br />h. Control of Website <br /> <br />i. The Website and all content on the Website shall at all times be under the <br />control and at the discretion of DocuPet. <br />