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o We are planning on offering weekends for both girls and boys events, which in <br /> the past Kasch Park has only offered boys baseball or adult slow pitch. The <br /> overall goal is for us to be able to bring in National events for both fast pitch & <br /> baseball. <br /> o Weekdays will be a combination of youth sports teams practices and adult slow <br /> pitch league play. We expect 180 days of usage but will have a plan in place to fill <br /> the park as close to 260 days as possible. <br /> • Annual Customer Service Plan <br /> o NWS will create a new website that will be utilized to schedule events and show <br /> park activities. Such as camps, tournaments, leagues and practice availability. <br /> o NWS will have a customer service email set up to field all questions asked or <br /> complaints. That email will be responded to at a minimum within 24 hours <br /> Monday-Friday. <br /> o NWS will require weekend renters to email out surveys to the spectators and <br /> participants at Kasch 1-4 to collect feedback on the operations of the park. <br /> Surveys will also be emailed out after each season for renters that use weekday <br /> field time. <br /> o NWS will utilize the surveys and emails sent to our customer service email, to <br /> further improve upon park operations. <br /> o We will have a phone number for 7 days a week contact for any issues. <br /> o We will add someone from the city to the general email for teams to respond to. <br /> Exhibit B-6 <br />