Evergreen Recovery Centers 3/12/2025

Page 9 of 27 • Working alongside other community providers on care coordination to meet the needs of those served, such as coordinating with substance use and mental health care treatment providers to create care plans. • Advocating for participants with a wide variety of other suppliers. • Providing advocacy and support for participants within the criminal justice system, including court appearances, written communication, and follow-up with prosecutors and defense attorneys. • Assisting in holding other agencies accountable by advocating for clients served. Examples of expected work tasks of Intervention specialists: • Intervention specialists may be expected to temporarily follow and provide referral services for up to 15-30 people per month. • Provide intervention to those who have recently experienced a crisis or who are facing homelessness. • Visit with those incarcerated while in custody or recently released from custody. • Provide brief intervention to those who were recently hospitalized and who are hospitalized. • Refer those engaged to supportive community programs. • Provide short-term care coordination to ensure they are connected to appropriate services. 2.5 KEY OBJECTIVES The key objectives of the program are to: 1. Provide proactive case management and intervention services for those referred. This includes active outreach and locating those referred. 2. Engage with those incarcerated by Everett Police and provide intervention services to break the cycle of arrest. 3. Provide the client with a single point of contact for connection to multiple health and social services. 4. Maintain active contact with participants who are engaged in services. 5. Develop relationships with local suppliers and community organizations and function as an integral part of the local community. 6. Work to remove barriers that prevent individuals’ access to care, such as transportation needs. 7. Care coordination, including scheduling appointments, arranging transportation, conducting appointment reminder calls, and following up to verify service initiation, member progress, and need for service adjustment and incorporation into the care plan. 8. Track data and outcome measures. 9. Actively participate in ongoing evaluation and collaboration with city staff and community partners. 10. Create meaningful contacts and connections with individuals experiencing homelessness. 2.6 SUPPLIER RESPONSIBILITIES The supplier will be expected to provide the following level of service at a minimum: 1. Upon employing any new staff, provide the employee’s qualifications and experience for the City of Everett’s review and approval. 2. Organize, familiarize yourself with, and deliver case management services for individuals referred by the City of Everett and within its geographic area. 3. Provide case management services to individuals referred by the City of Everett staff Community Support Manager or designated staff. 4. Provide two trained case management staff and one intervention specialist who are flexible, community-based, collaborative, client-oriented, and available to provide services during established contract hours. Exhibit C