Evergreen Recovery Centers 3/12/2025 (2)

Page 11 of 28 4. Competency Diversion staff are flexible, community-based, collaborative, client-oriented, and available to provide services during established contract hours. o Flexible –Ability for staff to flex their schedule when necessary to accommodate special program needs. o Community-Based – Ability to meet clients in the Everett Geographic area and the willingness and ability to ensure transportation for those served to appointments and other suppliers as necessary. o Collaborative – Develop individual care plans and complete referrals for funding, housing, and assessments for substance use disorder (SUD), mental health, medical, dental, and any other needs as requested. o Client Oriented – Provide outreach to individuals by meeting them where they are while assisting them with progress towards being sheltered and addressing needs. For example, street outreach requires the ability to navigate city streets on foot easily and tolerate a variety of weather conditions and terrain. 5. Provide all necessary equipment and supplies such as phones, other office needs, data tracking, software systems, vehicles, or other transportation needs for case managers. 6. Provide adequate resources and information for Case Managers to assist individuals in the City of Everett, including, but not limited to, housing, mental health, physical health, substance use disorder, the Department of Social and Health Services, dental care, community supports, clothing, and food. 7. Facilitate communication among families, City community support team, courts, and other treatment providers and systems in which the client is involved. 8. Meet with the Community Support Manager or representative once per month to review cases and collaborate regarding programming. o A supplier representative is available to attend the City’s community care collaboration team meetings regularly. 9. Ensure staff provide continuity of care, oversight, and access to and coordination of services to meet individualized client goals. 10. The Supplier agrees to comply with 2 CFR 200 Uniform Administrative Requirements and agrees to adhere to the accounting principles and procedures required therein, utilize adequate internal controls, and maintain necessary source documentation for all costs incurred. 2.7 KEY PERSONNEL Key personnel will form a multidisciplinary team to provide primary care services to program participants. This team may include case managers, peer specialists, outreach workers, medical staff, licensed behavioral health specialists, substance use disorder (SUD) providers, and housing navigators. The team will be supervised to ensure that expected outcomes are achieved and contractual obligations are fulfilled. The supplier must provide the City of Everett with the names of staff assigned to the program prior to service start-up, as well as any staff changes or upon request throughout the term of the contract. 2.8 STAFF EXPERIENCE AND CAPABILITIES Staff must be proficient and sufficiently trained to provide the requested services. The supplier must ensure that all staff members have the following experience and capabilities: Exhibit C