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Page 8 of 25 <br />2.3 HIGHLIGHTS OF SERVICE <br />The Transportation Assistance Program will take referrals from the City of Everett Community Support team to <br />provide transportation services for Everett residents who need follow-up services and who are not eligible for <br />Medicaid or other transportation programs. The service will be available from 9:00 AM to 5:30 PM Monday <br />through Friday. <br />2.4 PROGRAM EXPECTATIONS <br />The Transportation Assistance Program will ensure vehicle safety and maintenance and manage all licenses, <br />insurance, and fees required under Washington State law. Staff will have experience working as a peer <br />recovery coach or professional experience with individuals facing complex challenges. They must possess a <br />valid Washington State Driver’s license and be clear of any legal findings on their driving record. Clients will be <br />referred through the City of Everett’s Community Support Team. The service will cater to individuals of all ages <br />who may be experiencing behavioral health crises, shelter needs, or require access to services. <br />Based in Everett, this program will coordinate its availability with City staff for both emergent and non- <br />emergent transportation needs. Following a referral, the contractor is expected to contact the individuals <br />within 48 hours to arrange transportation services. <br />The program will support the City of Everett’s Community Support Team by: <br /> Providing ongoing transportation for individuals served by the team. <br /> Offering emergent and same-day transportation for referrals to facilities such as detox centers or <br />behavioral health urgent care. <br /> Coordinating non-emergent transportation, planned by City or contracted staff, to meet the client's <br />needs. <br /> Referring eligible individuals to Hopelink or other transportation services where applicable. <br />The program will assist clients in accessing services in Everett and across the Puget Sound area, such as: <br /> Detox or substance use inpatient treatment. <br /> Crisis triage facilities. <br /> Voluntary mental health facilities. <br /> Urgent care or walk-in or set appointment for medical services. <br /> Mental health outpatient facilities. <br /> Substance abuse outpatient facilities. <br />2.5 KEY OBJECTIVES <br />The key objectives of the program are to: <br /> Provide immediate transportation services for clients being served by the City of Everett Community <br />Support Team. <br /> Engage with those who are in need of transportation. <br />o Identify follow-up transportation needs. <br />o Identify eligibility for other transportation programs. <br /> Provide regular communication of availability to those served and city staff. <br /> Maintain active contact with participants who are engaged in transportation services. <br />EXHIBIT D