Courage to Change Recovery Services 4/10/2025

Page 9 of 25 Work to remove barriers that prevent individuals’ access to care by meeting clients’ transportation needs. Track data and outcome measures. Create meaningful contacts and connections with individuals experiencing a crisis. 2.6 SUPPLIER RESPONSIBILITIES The supplier will be expected to provide the following level of service at a minimum: 1. Upon employing any new staff, provide the employee’s qualifications and experience for the City of Everett’s review and approval. 2. Organize, familiarize yourself with, and deliver safe transportation services for individuals referred by the City of Everett and within its geographic area. 3. Provide transportation services to individuals who are referred by the following City of Everett staff: Community Support Manager, or Community Support Staff City of Everett Staff designated by the Community Support Manager Agencies contracted with the City of Everett as identified by Community Support Manager 4. Provide trained transportation staff with valid state driver's licenses who are flexible, community-based, collaborative, client-oriented, and available to provide transportation services during established contract hours. 5. Provide all necessary equipment and supplies, such as vehicles, phones, and data tracking systems. 6. Provide a safe means and vehicle for staff to use, and those served are safely able to access. 7. The Supplier agrees to comply with 2 CFR 200 Uniform Administrative Requirements and agrees to adhere to the accounting principles and procedures required therein, utilize adequate internal controls, and maintain necessary source documentation for all costs incurred. 2.7 KEY PERSONNEL The Supplier must provide the following key personnel: 1. Transportation specialist—Transportation specialists work alongside the City’s Community Support Team to provide direct transportation services, both emergent and non-emergency, for referred clients. They are responsible for ensuring safe transport to those referred. 2. Supervisor- to provide direct supervision of transportation specialist The supplier must furnish the City of Everett with the names of staff to be assigned to the program before service start-up and with any change of staff or upon request thereafter for the term of the contract. 2.8 STAFF EXPERIENCE AND CAPABILITIES Staff must be proficient and have sufficient training and abilities to provide the requested services. The supplier must ensure that all staff members have the following experience and capabilities: A. Technical Proficiency –Staff involved in the Transportation Assistance Program know how to drive safely and are capable of navigating to necessary locations via local and regional roads. B. Behavioral Health – Staff must understand the value of an interdisciplinary approach to behavioral health treatment and recovery from homelessness. C. De-Escalation – Staff must be able to handle and de-escalate individuals struggling with mental health disorders. EXHIBIT D