Courage to Change Recovery Services 4/10/2025

Page 10 of 25 D.Diversity – Staff must understand diverse cultures and incorporate the relevant needs of culturally diverse groups, such as people with disabilities, into clinical practice. E. Decision Making – Staff must have the ability to make appropriate decisions to ensure vehicle and client safety. F. Safety and Emergency Procedures – Staff must be thoroughly knowledgeable in the safety and emergency policies and procedures established by the Supplier and the City of Everett. 2.9 REPORTING AND TRACKING MEASURES Client tracking and data reporting must be documented in a form acceptable to the City and provided to the City of Everett’s Community Support Coordinator or representative monthly. The following are the minimum key data points that will be measured, tracked, and reported on: 1. Number of unique individuals served. 2. Transportation locations such as substance use services, mental health services, and medical or social service programs. 3. Number of individuals referred to other transportation programs such as Hopelink. 2.10 CITY OF EVERETT RESPONSIBILITIES & PROVIDED SERVICES City of Everett staff will be responsible for and provide the following: The City of Everett Community Support Manager will oversee all aspects of the contract, including, but not limited to, monitoring and reviewing the supplier’s performance, reports, and data provided under this contract, approving submitted invoices and approving all changes in the contract. The City of Everett Community Support Manager will support the client referral process. Review and approve the qualifications and experience of staff providing service under this contract, including new and replacement staff proposed by the Supplier. The City of Everett also reserves the right to require contractor staff to be replaced because of justifiable complaints by program customers, their legal guardians, support systems, or allied agencies. 2.11 QUALITY ASSURANCE The Supplier must ensure staff is eligible to provide transportation services for individuals and, at minimum, must provide: 1. Education & Experience Verification The supplier will select transportation specialists for this position based on having experience working with the populations described. The supplier will select transportation specialists with valid Washington State Driver's licenses who can be insured to drive a vehicle. 2. Background Check Before hiring any employee, the Supplier must obtain a nationwide criminal background check. Records of criminal background checks must be kept on file by the Supplier and made available to the City of Everett for review upon request. Proposers shall describe their source and method of obtaining background checks as part of their proposal as part of their answer to Form 4.03, 2G. After work begins, any added or new employees, volunteers, or interns of the Contractor must also comply with the city of Everett’s security background check requirement, as stated above. 3. Safety & Emergency The proposer must provide the City of Everett with copies of its agency’s written safety and emergency policies and procedures as part of their proposal response to Form 4.03, 2G. EXHIBIT D