Washington State Department of Licensing 1/30/2026

ATTACHMENT B: COMPLIANCE MATRIX Licensing Endorsements and Traffic Safety Violations Matrix 2Department of Licensing Page 21 of 36 Contract No. K9319 Second Offense • Immediate stop service and 30-day suspension. • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • DOL Supplemental Training. Third Offense • Immediate stop service. • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • Contract Cancellation. 2C - Fails to conduct testing per established requirements or fails to follow required/established test practices. Examples • (CDL) Conducts test in language other than English. • (CDL) Conducts test not authorized to perform, (Class B certified Examiner conducts Class A examination). • (CDL) Conducts skills test for customers that requires special examination by DOL. • (CDL) Conducts skills test before or after daylight hours. • (CDL) Incorrect testing of vehicle inspection, basic controls, or road test. (shortened/lengthened) • Unauthorized deviation from approved route. • Failure to follow acceptable score criteria when conducting skills test. • Examiner deletes, minimizes or expands beyond required score criteria. • Examiner provides crucial information i.e., speed limits, stop signs, Vehicle Inspection criteria, signals during Backing Controls, etc. • (CDL) Fails to provide standardized instructions (CDL Cue Sheet) and Title VI documents. • Fails to use standardized instructions during skills. • (CDL) Fails to stop the Skills test after observing an Equipment Failure, automatic disqualifying condition, or accumulation of errors when applicable. First Offense • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • Education letter and/or corrective action plan. Second Offense • Immediate stop service and 30-day suspension. • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • DOL Supplemental Training. Third Offense • Immediate stop service. • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • Contract Cancellation. Docusign Envelope ID: 4798BD77-1E90-44A1-9098-432C0EDF7393