Washington State Department of Licensing 1/30/2026

ATTACHMENT B: COMPLIANCE MATRIX Licensing Endorsements and Traffic Safety Violations Matrix 2Department of Licensing Page 22 of 36 Contract No. K9319 2E - Fails to follow established data security practices. Examples • Fails to keep physical or electronic files secure. • Fails to follow retention schedule. • Fails to obtain prior written consent before collecting additional personal information from Applicant. • Fails to keep manual secured. • Fails to keep skills test information in a secure location. (i.e. score sheets, examiners manual, test routes, receipts etc.). • Shares DOL systems access. First Offense • Immediate stop service until DOL Supplemental Training is completed. Second Offense • Immediate stop service and up to 90-days suspension in addition to DOL Supplemental Training Third Offense • Contract Cancellation 2F - Documentation errors that affect issuance Examples • (CDL) Documentation reflects incorrect representative vehicle, scores, endorsements, transmission type, braking system, etc. First Offense • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • Education letter and/or corrective action plan Second Offense • Immediate stop service and 30-day suspension. • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • DOL Supplemental Training. Third Offense • Immediate stop service. • Reimburse the customer if applicable and provide proof to DOL. • Invalidate Driver(s) test, certification, or segment of test as applicable. • Customer may be required to retest with DOL. • Contract Cancellation. 2G - Collects additional customer testing fees without DOL pre- approval or fails to annotate test fees collected via receipt and/or score sheet. Examples • Charges more than allowed fee by statute or rule. • (CDL) Examiner charges fee without prior approval from CDL Contract Manager. First Offense • Reimburse the customer if applicable and provide proof to DOL. • Education letter and/or corrective action plan Second Offense • Immediate stop service and 30-day suspension. • Reimburse the customer if applicable and provide proof to DOL. • DOL Supplemental Training. Third Offense • Immediate stop service. • Reimburse the customer if applicable and provide proof to DOL. • Contract Cancellation. Docusign Envelope ID: 4798BD77-1E90-44A1-9098-432C0EDF7393