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ATTACHMENT B: COMPLIANCE MATRIX <br />Licensing Endorsements and Traffic Safety Violations Matrix <br /> <br />2Department of Licensing Page 23 of 36 Contract No. K9319 <br /> <br /> <br />2H - (CDL Specific) Uses unauthorized probing, prompting, or leading methods for conducting Skills tests. <br />Examples • Points out equipment that was missed. <br />• Provides clues/hints to driver that identifies missing portion. <br />• Examiner intentionally attempts to confuse or mislead driver. <br />• Conducts driver training for customers that fail any portion of the skills test. <br />• Failure to provide exact instructions per que sheet. <br />• Leading the applicant. <br />First Offense • Reimburse the customer if applicable and provide proof to DOL. <br />• Invalidate Driver(s) test, certification, or segment of test as applicable. <br />• Customer may be required to retest with DOL. <br />• Education letter and/or corrective action plan <br />Second <br />Offense <br />• Immediate stop service and 30-day suspension. <br />• Reimburse the customer if applicable and provide proof to DOL. <br />• Invalidate Driver(s) test, certification, or segment of test as applicable. <br />• Customer may be required to retest with DOL. <br />• DOL Supplemental Training. <br />Third Offense • Immediate stop service. <br />• Reimburse the customer if applicable and provide proof to DOL. <br />• Invalidate Driver(s) test, certification, or segment of test as applicable. <br />• Customer may be required to retest with DOL. <br />• Contract Cancellation. <br /> <br />Docusign Envelope ID: 4798BD77-1E90-44A1-9098-432C0EDF7393