Cross Island Consulting and Training Services, LLC 2/6/2026

5 Category 2: Sensitive information Category 2: For official use only / disclosure permissible by law. administrative staff will be conducted to obtain their perspectives and priorities. This element will not be a duplication of Item # 1B above but is proposed to be conducted in tandem with it. 1-D Mentorship of Watershed Patrol Officers (OPTIONAL). As discussed with Ms. Thelen, the Consultant is willing to provide professional mentorship and focused guidance to identified staff members that is meant to assist transition into new and perhaps unfamiliar roles, aid in fostering positive long-term relationships between peer staff and supervisory personnel and increase the individual’s future value proposition to the City of Everett’s Watershed Department. Phase II II-A Provide Training in Key Subject Matter Areas of Interest (OPTIONAL). The Consultant provides below a menu of training opportunities to Ms. Thelen for consideration. Should any of these training opportunities be of interest to be explored, the Consultant would customize the training for the particular City audience as stated. determine priorities and dates for training. These priorities would be in categories of a) immediate critical need; b) ongoing, reinforcing training; and c) supervisory-perspective training. Training could include: a. “Verbal De-escalation Techniques” which is proposed as a three-hour session; b. “Responding to Workplace Threats’ (geared to office, maintenance or front- line personnel), proposed as a three-hour session; c. “Practicing Situational Awareness”, geared toward all personnel, proposed as a two-hour course; and d. “Making the Call: Risks and Rewards”, focused on Watershed Patrol Officer staff when dealing with situations that carry elevated risk and might be more appropriately (and legally) handled by general authority law enforcement or another government unit. It is critical here that Watershed Patrol Officer staff be recognized for the good work they do and the difficult decisions they face in their duties, but make it clear that there is a metaphorical “line in the sand” that they ought not to cross relating to exercising their limited powers and authority into circumstances requiring the involvement of general authority law enforcement. This class is crucial for officer safety and mitigation of risk exposure to the department. This class is proposed to be four hours in length, mainly due to the need for dialogue, setting context, discussion of “moral” vs. “legal” obligations, the Duty of Care owed to the public by Watershed Patrol Officer staff, etc. Recognizing that patrol operations tend to have a medium to high turn-over, each aspect of training will be evaluated for its potential for use as a requirement in up-front onboarding of new personnel.