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Exhibit A (Scope of Work) <br />provide feedback, even if well-intentioned, can easily backfire and cause hurt, <br />confusion, and apathy among employees. This workshop equips managers with <br />techniques that maximize the effectiveness of workplace feedback and coaching. <br />•Accountability Revisited | Key learning: Reviewing accountability as a <br />continuum from proactive to remedial <br />•Navigating Organizational Concerns | Key learning: Learning to select from <br />five key manager responses <br />•The Four Keys to Effective Performance Management | Key learning: <br />Balancing accountability with supportive leadership <br />•Progressive Conversations | Key learning: Practicing the art of challenging <br />conversations <br />•Staying Connected Relationally (QALE) | Key learning: Maintaining curiosity <br />and empathy in your corrective conversations <br />•Dealing with Challenging Responses | Key learning: Navigating defensiveness <br />and resistance while fostering trust <br />Part 5: Employee Engagement | Meeting Employees' Needs <br />Learning Objective: Applying the five core social needs - status, certainty, <br />autonomy, relatedness, and fairness - to enhance employee well-being and <br />engagement <br />In this workshop, we will start out the day by digging into some important information <br />about the brain, human needs, and the psychology of workplace engagement in our <br />continuing journey toward management excellence. Then we'll begin exploring practical <br />and effective ways to build employee engagement with the five core social needs in <br />mind. Status <br />•Recognition and Appreciation | Key learning: Effectively validating employees' <br />contributions, value, and worth <br />Certainty <br />•Information Distribution | Key learning: Building communication channels that <br />reduce uncertainty and increase trust <br />Autonomy <br />•The Outcome-Based Mindset | Key learning: Adjusting our mindset toward <br />employee autonomy <br />•Decision-Making Styles | Key learning: Using “smart autonomy” to situationally <br />adapt our decision-making approach <br />Relatedness <br />•Creating Connection at Work | Key learning: Incorporating the three-part <br />strategy for building workplace community <br />•Triangulation in the Workplace | Key learning: Reducing workplace <br />triangulation and free-floating negativity