Intercare Holdings Insurance Services, Inc 5/8/2026

City of Everett RFP #2026-001 for Third Party Claims Administrator (TPA) Services C. Narrative Response FORM 4.03 QUESTIONNAIRE Suppliers must submit responses that address all questions posed in this “Questionnaire.” Suppliers may emphasize in their narrative any areas of their proposal that they believe exceed our requirements. Qualifications and Relevant Experience A. Briefly describe your company. Include how long the company has been in business, the qualifications of your company as they apply to this RFP, and how long your entity has been administering claims. Intercare has been in the business of providing superior claims administration services for decades. Founded in 1994, Intercare is a privately held corporation headquartered in Rocklin, California. We specialize in the public sector, which comprises over 70% of our claims volume. We are committed to transparency, customer satisfaction, and superior outcomes. We have a long-standing reputation for being flexible and responsive, which enables us to tailor risk management solutions to meet the individual needs of our clients. Our core services include:  Liability claims administration  Workers’ compensation claims administration  Managed care services  Special investigations  MMSEA Section 111 Mandatory Reporting  Risk management support  Training Intercare has more than 600 employees. We understand the unique needs of public entities of all types and sizes. Since our inception we have expanded, grown, and branched out in ways consistent with our value of continuous improvement. In addition to third-party claims administration, we provide industry- leading litigation management services, subrogation recovery services, and investigative services. We work with more public entities in California than any other TPA. Since 2013, we have a dedicated department to Subrogation Recovery Services for public entities. Firm Structure: Our claim division staffing structure ensures that the quality of work we provide will meet your exact expectations. We employ claim executives who have been in the business of serving public entities for most of their careers. We have a hierarchical structure of managers and supervisors who oversee and advise on the work produced by adjusters. Our adjusting staff consists of senior level adjusters, adjusters who are progressing in their careers toward senior level positions and claim processors who provide administrative support as well as key support duties. Our employees hold professional licenses, BA/BS/MA and JD degrees, and/or industry certifications/designations, including: Independent Insurance Adjuster; Associate in Risk Management (ARM); Registered Professional Adjuster (PRA); Casualty Claim Law Associate (CCLA); California Self-Insured Administrator (SIA); Certified Public Accountant (CPA); Charter Global Management Accountant (CGMA); Certified Litigation Management Professional (CLMP); Property/Casualty Agent; and the California State Bar. 12