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<br /> <br /> <br />City of Everett <br />RFP #2026-001 for Third Party Claims Administrator (TPA) Services <br /> <br />Seasoned Management <br />Intercare is supported by seasoned senior executives who are actively involved in the management of our <br />organization and committed to delivering superior services and a high-quality work product. Collectively, <br />our executive team has over 300 years in combined claims administration experience. Our principals <br />include: <br />Name Title Experience <br />(Years) <br />Lowell Hays Chief Executive Officer 20+ <br />Agnes Hoeberling Chief Customer Officer 30+ <br />Ron Shah Chief Financial Officer 20+ <br />Michelle Fox Chief People Officer 25+ <br />Jeff Dutton Chief Technology & Product Officer 30+ <br />Jon Lord Executive Vice President, Business Development 30+ <br />Maggie Jaltorossian Executive Vice President, Workers’ Compensation Division 30+ <br />Danielle Buri-Beaton Executive Vice President, Client Services 30+ <br />Amy Evans Executive Vice President, PL Claims Administration 25+ <br />Chris Shaffer Executive Vice President, AL/GL Claims Administration 30+ <br />Resumes for the aforementioned individuals can be found in Exhibit A – Resumes. <br />Size and Locations <br />Intercare is one of the few privately held mid-sized firms in our industry. This allows us to offer our clients <br />a nimble boutique approach to claims handling while also providing the depth and capacity of a large <br />organization. While our 325 claims and managed care professionals provide services in various states, most <br />of our general liability business is on the West Coast. We maintain offices in the following locations on the <br />Western side of the United States: <br />Area Experience <br />While our experience in the state of Washington is still growing, we believe our vast experience working as <br />a TPA for public entities translates across state lines. Intercare has clients in several states, including <br />Washington. <br />The Unique Needs of Municipalities <br />Intercare’s experience with municipalities and public entities is built into how our adjusters are trained, <br />how our supervisors think, and how our programs are designed. We have a wealth of experience and <br />knowledge from administering programs for self-insured clients and understand the specific challenges and <br />issues that municipal clients face. We are always searching for new ways to help our clients identify and <br />reduce risk, contain cost, and measure outcomes. <br />Successful Outcomes for Municipalities <br />Over the years, Intercare has leveraged our public sector expertise to ensure successful outcomes for our <br />clients. Intercare has maintained a strong reputation for high client satisfaction; It is always the goal to <br />maintain a 100% closing ratio of existing to new claims on a monthly basis. Our Subrogation Recovery unit <br />has recovered millions of dollars on behalf of our clients. <br />Fresno, CA Glendale, CA Orange, CA Bellevue, WA Rocklin, CA Salinas, CA <br />13