Intercare Holdings Insurance Services, Inc 5/8/2026

City of Everett RFP #2026-001 for Third Party Claims Administrator (TPA) Services Commitment: Our approach as a third-party administrator is based on our commitment to protect your assets. Our goal is to reduce the number of claims and claims paid amounts by identifying cost drivers, performance gaps, and opportunities for cost reduction. Our project approach centers on transparency and frequent communication with internal and external stakeholders. At the onset, we seek to determine your expectations, which will refine our methodology. Our approach to fulfilling the City’s needs stems from our company’s experience, values, personnel, and our best practices approach to claims handling. Customer satisfaction is paramount and one of our core values – one which guides us in all we do. Our commitment to superior customer service is bolstered by our exceptional, highly qualified staff supported by our unparalleled training and certification program. B.Please list and describe in detail your firm’s experience with municipalities and government agencies in Washington State, as well as the expertise of each member of your account management team with municipalities and governmental agencies in Washington State. Intercare began working within the state of Washington in 2014. Our clients in the state are primarily hospital and health systems, both public and private. Though our experience in the state is still growing, we feel our exemplary record of premier claims administration serving public entities around the country qualifies us to serve the City. The City will experience the same exceptional service we provide for every client. Intercare serves UW Medicine, the clinical enterprise of the University of Washington, one of the largest and most complex public institutions in Washington State. We also serve Valley Medical Center and Evergreen Health (both King County Public Hospital Districts). We administer professional liability claims for each of these clients. Our adjusters working these accounts operate daily within Washington State's public entity environment: coordinating with Risk Management offices, working within state-structured claims procedures, and managing matters with the care appropriate to institutions whose decisions are subject to public scrutiny. C.Provide details of your company’s financial status and stability. Please see Exhibit C – Confidential Audited Financial Statement for the requested information. Intercare is a financially stable corporation that has never filed nor is contemplating filing for bankruptcy has no pending litigation which will present a substantial financial risk to Intercare has no plans to close or consolidate any of Intercare’s current offices or services has never entered into discussions or negotiations to merge with another party D.Describe any other facets of your organization and your firm’s experience that are relevant to this proposal, which have not been previously described and that you feel warrant consideration. Intercare has a wealth of experience and knowledge administering programs for self-insured clients throughout the United States. We understand the challenges and issues that clients face, and we are always looking for new ways to help our clients identify and reduce risk, contain costs, and measure outcomes. Our flexible service solutions and value-added programs allow our clients to customize a program centered on their specific needs. We are one of the few privately held mid-sized firms in our industry. This allows us to provide our clients with a nimble boutique approach to liability claims handling while also providing the depth and capacity of a large organization. Our focus is to identify how you define success, and then we work collaboratively with you to create a claims and risk management program that exceeds your goals and saves you money. 14