Laserfiche WebLink
WEBQA MASTER SERVICE(S) AGREEMENT <br /> For GovQA FOIA Applications <br /> SCHEDULE A <br /> A. Service(s)Descriptions: <br /> Subscribed Services':, <br /> GovQA FOIA Service FOIA Request Service platform that captures all requests received via letter,website, <br /> email,fax,or walk-in. Includes the ability to post completed FOIA requests to the web for <br /> searching via the FOIA Public Archive portal. <br /> GovQA FOIA Public Portal Web Portal to capture FOIA requests and provide requestors with updates and history of <br /> previous requests. <br /> GovQA FOIA Public Archive Provides the ability to post completed FOIA requests to the web for searching via the <br /> FOIA Public Archive portal. <br /> B. WebQA Agrees To The Following Functionality Related to the Service(s): <br /> (a) One-time setup of Landing Page with Icons and Links to Customer Help areas <br /> (b) Branded labeling of Landing Page to the look and feel of Customer website(or iframe) <br /> (c) One-time setup and load of 25 Answers into knowledgebase <br /> (d) One-time setup of Citizen Portal with branded labeling to the look and feel of Customer website(or iframe) <br /> (e) One-time setup of two request types related to Freedom of Information Inquiries <br /> (f) Forms and Letter templates: Up to 10 custom letter templates <br /> (g) Future Branding to Customer Website is included once per billable term. Otherwise branding is billed at$95/hr. <br /> (h) Special Implementation Action —Laserfiche Integration to allow customer to attach Laserfiche documents to a request in the <br /> GovQA platform <br /> C.Customer Agrees To: <br /> (a) Hold an implementation joint kickoff meeting with WebQA within 15 days from contract signing. <br /> (b) Build and execute Project Plan to be fully implemented within 120 days of contract signing <br /> D.Training and Ongoing Support Included in Implementation and Subscription Fees: <br /> (a) One Online Administrator training <br /> (b) Two Online training session for all users <br /> (c) Ongoing support through system videos and knowledgebase <br /> (d) Periodic webinars to train and update customers on new features <br /> (e) Additional hours of online end-user training,may be purchased at a future date at$125/hr <br /> (f) Customer will log ALL ISSUES into WEBQA SUPPORT PORTAL at www.supportga.com to receive technical support. <br /> E.Fees: <br /> Software Subscription Fees - <br /> Software License(s). ; .Monthly Cost Annual Cost <br /> GovQA FOIA Services as Described in Section A—Customer with <br /> Police Department—Unlimited Users—City and Police Department <br /> WITH Purchase of Non-Emergency Reporting $795 $9,540 <br /> Laserfiche Integration Maintenance—First Year** $7,500.00 <br /> Laserfiche—Year Two and Beyond $2,500.00 <br /> Total (Includes all Service(s)upgrades)First Year $17,040 <br /> Redaction License Fees "I <br /> Software License(s)` Quantity Monthly Fee Annual•Cost <br /> GovQA Redaction Licenses 4 $0 $600 <br /> Total $2400 <br /> One Time Implementation Costs <br /> GovQA FOIA Implementation Services WITH the Purchase of Non-Emergency Reporting as <br /> Described in Section B $2,900.00 <br /> Total , $2,900.00 <br /> l 9/22/2016 4 of 5 ,y/ebQA Services 160919v1 Laserfiche t ,� <br /> FIN =`- _ • •- - . _ el _e <br /> Party Initials: <br />