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9 <br /> the next 10 years. Equally important is a public process that involves riders <br /> and non-riders, the general public and system stakeholders. <br /> iv) Develop recommendations that will provide for long- range goals and <br /> direction for the activities of Everett Transit for the next 10 years. <br /> d) Improve Customer Information. <br /> i) Continue to install and maintain schedule holders at selected bus stops <br /> throughout the system. <br /> ii) Continue interagency schedule coordination, develop & update transit <br /> schedule booklets and create timely information materials to improve <br /> communications with our customers. <br /> iii) Monitor and adjust how customer information is delivered with the <br /> computerization of telephone assisted information services and the periodic <br /> updating of the established Everett Transit website. <br /> iv) Continue to evaluate and modify the tracking and response system for <br /> customer comments. <br /> v) Develop information plan for non-English speaking customers. <br /> e) Increase community, customer and employee involvement in the transit planning <br /> process. <br /> i) Solicit customer input through public meetings, customer surveys, and Transit <br /> Fairs at employment sites affected by city's Commute Trip Reduction <br /> Ordinance. <br /> ii) Use the Service Review Team as a forum to evaluate fixed route service <br /> suggestions. Implement a method of assessing customer requests for service <br /> through the use of employee meetings. <br /> iii) Provide briefings to civic and community organizations throughout the year <br /> and offer to all neighborhood associations the availability of transit's <br /> participation, as appropriate, to each neighborhood association's president <br /> and committee. <br /> iv) Continue to evaluate each customer request for service in a timely and fair <br /> manner. <br /> f) Implement recommendations for continued service and routing enhancements <br /> through downtown Everett. <br /> i) Maintain a public process for public comments on potential impacts to service <br /> in the downtown service area and take into consideration service provided by <br /> Everett Transit, Community Transit and the regional service of Sound Transit. <br /> ii) Using automated scheduling software, analyze various routing scenarios for <br /> service to downtown Everett during major events. <br /> iii) Continue coordination and planning efforts started in 2003 with the Port of <br /> Everett for public transportation elements of the North Marina re-development <br /> project including transportation links to downtown and Everett Station. <br /> 7 <br /> 1. 0? 8 <br />