Resolution 1851 - Laserfiche WebLink

Bonus Block Grant Apr—cation Final Application September 18, 1980/Page 2 PROGRAM ELEMENTS The Housing information and referral project will consist of six distinct phases. These are: 1) Collection of Source Information: All housing agencies will be identified and contacted to supply detailed information on the type of housing assistance they provide. For each form of assistance, an accurate account will be compiled of who to contact, how to make applications, eligibility guidelines, operating boundaries, and resource availability. 2) Preparation of a Housing Directory: Source information will be incor- porated into a coded and cross-referenced telephone directory for use by agency staff operating the information and referral service. The Directory will be designed to facilitate quick access for phone opera- tors, and will permit updates and modifications over time. 3) Training of Staff Operating Phone System: An important program element is providing sufficient training to staff to ensure that telephone inquiries are answered in a precise and efficient manner. Because of the complexity of housing programs and multiplicity of agencies involved, it is essential that formal training be carried out. 4) Advertising: Public service announcements and newspaper advertisements will be placed for maximum distribution of the toll-free phone number. In addition, the housing directory will be reproduced and sent to all housing agencies for their use. 5) Telephone Service: The toll-free telephone line will be installed and information and referral will commence. 6) Monitor and Update: The proposed project will provide for a monthly report of calls received by housing category and referrals given. Also, an annual review and update of the directory will be completed. Phases 1 through 3 will be carried out by consultant on contract with the Housing Authority of Snohomish County. Phases 4 and 5 will be implemented by an existing county agency chosen on a competitive basis. Phase 6 will be a joint responsi- bility of the consultant and selected agency.