Laserfiche WebLink
15 <br /> receiving, processing, assigning, distributing, and following up on assigned leads during <br /> ICART activations: <br /> 1. Establish a dedicated tip line(s) at the call center in the Snohomish County <br /> Emergency Coordination Center. <br /> 2. If there is a previously issued tip line number from the Primary Jurisdiction <br /> Agency, this can be forwarded to the Emergency Coordination Center to avoid <br /> having to introduce a new contact number to the public. <br /> 3. Staff the call center with trained personnel. <br /> 4. Designate Lead Management investigators to be on scene at the ECC to review, <br /> prioritize, and assign leads as they come in. <br /> 5. Information gathered from leads phoned in to the tip line should immediately be <br /> entered into the WebEOC Leads Management System by call takers for review, <br /> assignment, or additional follow up by investigative personnel. <br /> 6. information gathered from field operations, including canvassing, interviews, and <br /> searches should immediately be input to the WebEOC Leads Management <br /> System for review, assignment, or additional follow up by investigative personnel <br /> 7. As the information is entered into the WebEOC Leads Management System, <br /> each lead will be assigned a sequential lead number.. <br /> 8. After review by investigative personnel, the lead is assigned a priority and either <br /> assigned or held pending later assignment as determined by the Lead <br /> Management Group Supervisor or designee and the Field Investigations Group <br /> Supervisor or designee. <br /> 9. Pending and assigned leads should be re-evaluated every four hours and <br /> changes made to status if necessary by the Lead Management Group Supervisor <br /> 10.Closed leads should be re-submitted back to the WebEOG Leads Management <br /> System for review by investigative personnel for completeness and approved as <br /> being closed or sent back for further investigation. <br /> The Lead Management Group Supervisor should notify the Field Investigations Group <br /> •Supervisor of any significant developments related to lead management or follow up <br /> routed through the WebEOC Leads Management System. <br /> Call Center Staffing <br /> Upon activation by the ICART Commander, the Department of Emergency Management <br /> Call Center Supervisor will: <br /> 1. Ensure that the call center function is carried out as assigned and tips/leads are <br /> forwarded to the Lead Management Group Supervisor for entry into WebEOC <br /> Leads Management System <br /> 2. Establish the appropriate level of staff within the call center and modifying <br /> accordingly <br /> 3. Exercise overall responsibility for the coordination of call center staff, including <br /> relief and meal breaks <br /> 10 <br /> 64 <br />