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5 <br /> 4. Conduct periodic call center briefings with ICART Commander or designee <br /> 5. Manage calls including the wait times. <br /> 6. Ensure the Call Center is set up properly and that appropriate personnel, <br /> equipment, and supplies are in place, including maps, status boards and phones <br /> Upon activation, call takers will: <br /> 1. Ensure that the call center function is carried out as assigned in the Emergency <br /> Coordination Center <br /> 2. Continually monitor call center systems and keep the Call Center Supervisor <br /> informed of system failures <br /> 3. Coordinate information received with the Call Center Supervisor and Lead <br /> Management Group Supervisor or Investigator <br /> 4. Enter tip information into the ICART board in the WebEOC Leads Management . <br /> System <br /> During the operational phase, the Call Center Supervisor will: . <br /> 1. Continually monitor the call center systems. <br /> 2. Keep the ICART Lead Management Group Supervisor and/or investigators <br /> informed of system failures or restoration activities and general status of system. <br /> 3. Coordinate information received with ICART Lead Management Group <br /> Investigators. V V <br /> 4. Report suspicious calls (spoofing) <br /> 5. Conduct periodic situational briefings with the call center staff as needed so they <br /> can provide accurate information to the public <br /> During the operational phase, call takers may: <br /> 1. Receive information from citizens and businesses <br /> 2. Provide updates on the situation as specified by the ICART Commander, <br /> Investigations Branch Director, or Lead Management Group Supervisor or <br /> designee . <br /> 3. Give out published information about the missing or abducted child <br /> 4. Refer tips to law enforcement <br /> Call takers cannot give any information out about the investigation including <br /> investigative strategies. The Call Center Supervisor will ensure call takers have been <br /> provided a "script" to follow when receiving and processing calls. <br /> During the demobilization phase, the Call Center Supervisor will transfer phones from <br /> .the call center to Department of Emergency Management front desk. <br /> SECTION 5: COMMAND AND CONTROL <br /> 11. <br /> 65 <br />