2017/12/20 Council Agenda Packet

will be from staff and deliveries going to the building. On occasion residents will notice emergency vehicles being called to the building. Catholic Housing Services wants to be a good neighbor and will work with future residents to address behaviors that could have a negative impact on the surrounding community. To enhance Catholic Housing Services' ability to address those behaviors residents will be asked to sign a Good Neighbor Policy addendum to their lease agreement. The following provisions will be outlined in the Good Neighbor Policy addendum and will allow Catholic Housing Services to respond to unwanted street behaviors as part of a resident's lease agreement: 1. No littering or loitering in the neighborhood. 2. No yelling or fighting on the property, sidewalks or in the neighborhood. 3. No bringing in unauthorized guests through any entry that is not the main entrance. 4. No hassling neighbors, store vendors, etc. 5. No aggressive panhandling in the neighborhood. 6. No purchasing or selling drugs or drug paraphernalia in the neighborhood. H. STAFFING TYPES: • PROGRAM DIRECTOR/MANAGER The Program Director(PD)is the lead staff person for Everett,and supervises the work of other program star The Program Director is responsible for:coordinating partner agency relationships and services,hiring and supervision of staff,preparation and submission of compliance reports,facilities sustainability,commercial space leasing,issuing lease violation notices,ensuring services are appropriate to resident needs,and conducting all day to day activities. In addition,the PD develops and monitors the program budget,and monitors and enforces program contracts. The PD shares responsibility for responding to after-hours emergencies with other program staff. • BUSINESS MANAGER The Business Manager(BM)is responsible for: facility operations,tenant management, processing tenant leases,processing tenant annual re-certifications and special reviews,acts as a liaison between tenants and BHA,monitors collectibles and payables, and supervises the front desk,maintenance and janitorial to provide health, safety and security arrangements necessary for the protection of residents. The BM keeps in contact with resident protective payees regarding rent changes.The position of BM is part of a management team working toward the goals set out in the mission of the program. This person's primary responsibility is to assist residents in the creation of a supportive, congenial, and dignity producing environment. • FRONT DESK`ADVOCACY'STAFF The Front Desk staff is responsible for staffing the main lobby desk area. They provide information and referral services to residents,respond to medical emergencies, intervene in conflict situations, and ensure the health and safety of residents' living environment. They also ensure that residents are complying with lease requirements and being good neighbors. 21