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EXHIBIT A <br /> Scope of Work <br /> Product: A review of City's consultant study on management layers and span of control for <br /> the departments. <br /> Task A2.7—Systems Review <br /> A complete analysis of the current systems the Department is using will be conducted. The <br /> inputs and outputs from each of the systems, along with their current usage and purpose for <br /> functionality will be determined. The data from each database will be reviewed and related to <br /> actual processes. Structured interviews with users and maintainers of each of these systems will <br /> occur, including IT/GIS groups. <br /> The utilization, linkage, and functionality of each system along with integration of GIS, SCADA, <br /> and/or any financial systems will also be investigated. Plans for changes and updates will be <br /> outlined. <br /> City assistance: Set up interviews for LAC to discuss existing systems, such as GIS, with key <br /> users and IT. <br /> Product: An understanding and outline of current system utilization and functionality will <br /> be made. <br /> Task A2.8—City Employee Survey <br /> An electronic survey of employees within the Department will be conducted. The purpose of this <br /> survey would be to ascertain the CMMS needs from each employee and work group. As in many <br /> similar agencies, some employees may have limited reading or writing skills, as well as limited <br /> access to computers. To address these challenges,the survey will be developed using easy to <br /> understand, manual forms, as well as electronically. The survey will be conducted completely <br /> confidential of any employee's identity. <br /> After the survey is complete, LAC will review each survey question. The results will be <br /> incorporated as an appendix in the baseline working paper. <br /> City assistance: Advise staff and support LAC in getting employees to respond to survey. <br /> Product: Survey conducted, data analyzed, and results communicated to the City. <br /> Task A2.9—Management Approach and Preparation of Baseline <br /> All key strategic goals and various departmental functions identified in structured interviews will <br /> be further analyzed through the appraisal of available planning documents such as inventories, <br /> needs identification systems, complaints, routine maintenance schedules, activity guidelines, <br /> work methods, and work programs. The scheduling methods and assignment of work processes <br /> within Cassworks and any other relevant systems will be recorded and discussed with various <br /> staff. The work orders or log items that track work performed, hours, and resources expended <br /> will be identified and observed. Finally,the control mechanisms, such as generated reports, will <br /> be evaluated. Any graphs, and/or figures that track effort expended, work accomplished,project <br /> completion, and budgets used will be obtained and generally understood and evaluated. These <br /> work processes will be completely outlined. <br /> 8/14/18 Exhibit A-6 City of Everett, WA <br />