2018/09/26 Council Agenda Packet

1 Topic_ 1 New ORCA Systeiri IL,4 Current (Legacy) 1 LA 3. Regional • Centralized regional management of • Operations and administration t Operations and ROOT functions are under the ORCA is managed for one vendor Administration Director. Decision making resides with (Vix) by the Regional t the ORCA Director and the ROOT. Program Administration 5 under SLAs developed with the Agency (ST), ORCA t Agency Business Managers, and as Operations (KCM) with approved by the Joint Board. SLAs financial services managed will address change management, by the Fiscal Agent. - operations, financial services, • Agency Site Manager marketing and communications, authorized to make decision regional service providers, and other on behalf of agency. functions as approved by the JB. • KCM serves as Regional • SLAs managed by the ORCA Director Service Provider for Mail 1 will be developed with the Regional Center and for Regional 1 Service Providers to describe Inventory Distribution Center. j functions and services provided to the % region by Regional Mail Center (KCM), Regional Inventory Distribution t Center (KCM), Vending Machine 1 Management (ST). k • Regional Program Manager manages I r ORCA Project Team responsible for the ORCA System implementation through transition to operations. • At transition to operations the ORCA R i, Director manages the ORCA Project t Team who then becomes part of ROOT. 4. Contract • Centralized regional contract • Contract administration is k Administration management functions under the managed for one vendor by t and ROOT for the Systems Integrator and Regional Program Management other ORCA vendor contracts. Administration Agency and • ROOT-Agency SLA will describe ORCA Operations. 1 functions and services for contract administration and management. v i i r r 2 f. e N 7 F E 3 i 2 & 3