Blackbox 5/28/2019 - Laserfiche WebLink

*BLACK BOX 6. Project Responsibilities 6.1 Project Assumptions In order to facilitate the timely and successful delivery of the engagement, Black Box assumes the following: • Black Box assumes that the client's existing systems are in proper and functional working order. Any issues or delays resulting from a malfunction of the system that causes Black Box to troubleshoot the preexisting condition for more than 1 hour is considered to be out of scope • Any advanced or new features not specific in this Statement of Work should be considered out of scope • Appropriate outage windows will be required • All work will be completed during normal business hours unless stated otherwise in the Statement of Work. Cutovers will be scheduled for after-hours. • Black Box is not responsible for the following: o Troubleshooting specific user-related login or functionality issues rooted in devices or applications not provided by Black Box Network Services(Microsoft Active Directory, Microsoft Exchange, DNS, DHCP, PCs or Mobile devices) o Troubleshooting functionality over remote access VPNs o Troubleshooting performance issues due to thin clients and/or the VMware environment • Any equipment not purchased from Black Box will be available and ready for use at the start of this engagement. 6.2 Client Responsibilities • Properly executed contracts, schedules and deposit as specified in Schedule A, attached. • Change Control Approval for Scheduled Outages as required. • Access to all areas of the site(s) as required. • Provide an appropriate workspace for Black Box Network Services personnel to work on site. • Responsibility for compliance with any and all licensing agreements and/or copyright laws for software being implemented for this project as outlined by the software's manufacturer. • Notify Black Box Network Services of any special requirements to work or operate within the facility and provide at their own expense any training required for Black Box Network Services personnel. This includes but is not limited to any clothing, cleaning, or safety rules or regulations that Black Box Network Services must follow in order to operate during their time on site. • Secure IP-based access to all systems for remote maintenance and administration (VPN, SSL, etc.).This access may remain disabled when not needed and activated as required on request by BBNS. • Designated point of contact with in-depth knowledge of NEC telephony requirements and the authority to make decisions regarding configurations, usage policies, equipment allocations, etc. • Coordination of local network support as required. • Provide supported server and client servers/PC's with supported operation system software. 6.3 Black Box Network Services Responsibilities • NEC Professional Services will remotely upgrade system and peripheral systems as described in Schedule A, attached. o MA4000 o MTS • Dedicated Project Manager for scheduling and project management. • Upgrade, configuration and programming of the Applications listed above. • Interoperability and acceptance testing of systems listed above. • Cutover and commissioning of the systems. Statement of Work Page 19 April 23, 2019