Ordinance 3679-19 - Laserfiche WebLink

b. Upon payment of the annual alarm company operator license fee,provide the City a list of all monitored alarm sites in the City in a format specified by the alarm administrator, to include the name and mailing address of the alarm user, alarm site address, and type of alarm at the alarm site (residential or business; intrusion,trespass,panic, duress, holdup and/or robbery; silent or audible), and further to provide monthly updates to the alarm administrator noting the alarm sites added and deleted. B. Ninety days after the effective date of this Ordinance, alarm companies shall, on all new and upgraded installations: 1. Use only alarm control panels which meet current industry standards; 2. Eliminate the use of duress codes that add a single digit to a normal alarm code. Duress codes, if programmed, must be a separate code that is unique and does not resemble any normal alarm code; 3. Eliminate the use of single action and/or non-recessed holdup alarm and robbery alarm activation buttons; and 4. Disable use of any automatic voice dialers that call the Police 911 Emergency Call Centers and play messages requesting a response to an alarm activation. C. Prior to activation of the alarm system, the alarm company must provide: 1. Written and oral instructions to the alarm user explaining the proper operation of the alarm system, to include turning the system on and off and how to avoid false alarms; and 2. Written information of how to obtain service from the alarm company for the alarm system. D. An alarm company performing monitoring services shall, upon receiving an alarm activation: 1. Use enhanced call verification to attempt to verify a valid alarm before initiating the alarm dispatch request by calling the alarm site,the alarm user, and/or an alarm responder by telephone. The alarm company, at a minimum, will make a second call to a different number if the first attempted call fails to reach an alarm responder who can properly identify themselves and determine whether the alarm signal requires an alarm dispatch request. Enhanced call verification is not required in the case of a duress alarm, holdup or robbery alarm, panic alarm, or personal alarm activations. Enhanced call verification is also not required when an alarm has been confirmed by actual call verification through audio or video monitoring of the alarm site; 2. When initiating an alarm dispatch request, the alarm company must differentiate between either a residential or business alarm; identify the alarm type as either a building intrusion alarm, a trespass alarm, or a robbery/hold-up/panic/duress alarm; and identify whether the alarm is silent or audible at the alarm site; 3. Report the alarm site address and communicate any available information about where the activation occurred at the alarm site, how many activations have occurred, any person(s)known to be at the alarm site, and any activations from different zones/locations within the alarm site when they occur; 4. Communicate a cancellation to the law enforcement communications center as soon as possible following a determination that a law enforcement response is unnecessary;