|
List Price - Year 1 Total USD 86,995.31
<br />Total Investment - Year 1 USD 66,969.55
<br />Annual Recurring Costs - Year 2 USD 87,066.33
<br />*Annual Recurring Costs are subject to 5% annual technology uplift beginning in year 2 of service.
<br />Total Days of Quote:365
<br />1.This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus Master Services
<br />Agreement (“MSA”), to which this SOW is hereby attached as the SeeClickFix Statement of Work. By signing this SOW,
<br />Client expressly agrees to the terms and conditions of the MSA throughout the Term of this SOW.
<br />2.This SOW shall remain in effect for an initial term equal to 365 days from the date of signing (“Initial Term”). In the event
<br />that neither party gives 90 days’ notice to terminate prior to the end of the Initial Term or any subsequent Renewal Term,
<br />this SOW will automatically renew for an additional 1-year renewal term (“Renewal Term”). The Initial Term and all
<br />Renewal Terms are collectively referred to as the “Term”.
<br />3.The Total Investment - Year 1 (the sum of the One Time Costs and the Recurring Costs) will be invoiced at signing of
<br />this SOW. Client will pay all invoices within 30 days of the date of invoice.
<br />4.Renewal Term Annual Recurring Costs shall be invoiced on the start date of each Renewal Term.
<br />5.Client agrees to use the CivicService SeeClickFix service (the “Service”) in ways that conform to all applicable laws and
<br />regulations, including, without limitation, the Telephone Consumer Protection Act (if Client uses “Conversations”). Client
<br />agrees not to make any attempt to gain unauthorized access to any of CivicPlus’ systems or networks. Client agrees that
<br />CivicPlus shall not be responsible or liable for the content of messages created by Client, or by those who access Service,
<br />or otherwise delivered by Service on behalf of Client.
<br />6.CivicPlus does not own any data, information, or material that Client, or its constituents, submit to the Service in the
<br />course of using the Service (“Client Data”). Client, not CivicPlus, shall have sole responsibility for the accuracy, quality,
<br />integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Client Data, and
<br />CivicPlus shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any
<br />Client Data. CivicPlus reserves the right to withhold, remove and/or discard Client Data without notice for any breach,
<br />including, without limitation, Client’s non-payment. Upon termination for cause, Client’s right to access or use Client Data
<br />immediately ceases, and CivicPlus shall have no obligation to maintain or forward any Client Data.
<br />7.If the “Conversations” or "SeeClickFix Pro” line item is included in this SOW above, the following terms shall apply: The
<br />text message (SMS/MMS) comes with unlimited lines and up to 25,000 messages per month. If text usage exceeds the
<br />set usage amounts included herein, additional text will be invoiced to the Client at $0.01 per message in arrears at the end
<br />of the then-current term in which the additional charges are incurred. In the event Client exceeds the set usage amounts
<br />herein, CivicPlus will provide Client with report that displays such excess usage with the invoice. CivicPlus will use its best
<br />efforts to notify the Client in the event Client exceeds the usage amounts in any month.
<br />8.CivicPlus will provide access to the Services via mobile applications, internet, and an embeddable interactive widget for
<br />public reporting, alerts on discussing non-emergency issues ("the Software"). Users will be able to interact with
<br />the Software and post various content including words andphotos ("User Content"). While the content of users of the
<br />Software is governed by CivicPlus' published Terms of Use and Privacy Policy, CivicPlus may not be able to control the
<br />exact nature of the User Content. CivicPlus reserves the right, not the obligation, to edit User Content.
<br />9.CivicPlus will provide the Services and manage the Customer data and content in compliance with the SeeClickFix Data
<br />Retention Policy and SeeClickFix Terms of Use. Client understands and agrees that it has sole discretion over the
<br />solicitation, collection, storage or other use of end-users’ personally identifiable information, including sharing with third
<br />parties, on any of the Services provided by CivicPlus and CivicPlus discourages the solicitation and collection of any end
<br />user personally identifiable information. Client further understands and agrees that Client is solely responsible for the use
<br />V. PD 06.01.2015-0048
<br />Page 2 of 5
|